Terms of Service

1. Scope and contracting parties

(1) These Terms of Service govern all contracts for the services offered on solacio.life between DW Selection UG (haftungsbeschränkt), Alt Heiligensee 26a, 13503 Berlin, Germany, Commercial Register: Amtsgericht Charlottenburg, HRB 285812 B, Managing Director: Dirk Wittke ("Solacio", "we"), and the customer.

(2) Your sole contracting party is DW Selection UG. The nonprofit organizations named on the platform are not party to your contract and owe you no performance.

(3) The offer is directed at consumers and businesses; a consumer is any natural person who enters into the transaction for purposes that are predominantly outside their trade, business, or profession (Section 13 of the German Civil Code, BGB).

2. Subject of the service

(1) Solacio provides a single, unified digital service: the customer names a personal burden from a predefined catalog; Solacio creates a personalized digital document about this act (the "Certificate of Release") and delivers it to the customer by email. The funding of an impact contribution pursuant to Section 4 forms part of this service.

(2) The document is provided as a PDF file. Minor design deviations from the exemplary presentation shown on the platform remain reserved, provided the essential characteristics of the product are preserved.

(3) The selected burden is deleted after the document has been created and is not stored permanently. Re-issuing an identical document after the transaction is completed is therefore technically impossible. The customer is informed of this before the contract is concluded.

3. Symbolic character of the service

(1) The Certificate of Release is a symbolic, personal document. It witnesses an act of naming performed by the customer.

(2) The document has no religious, therapeutic, medical, or legal content. It does not replace psychotherapeutic, pastoral, medical, or legal advice or treatment.

(3) Solacio promises no forgiveness, no absolution, no moral relief, and no change of any kind to the customer's personal, legal, or moral responsibility. To the extent permitted by law, claims based exclusively on such an alleged effect are excluded.

(4) The document establishes no membership, no donor status, and no claim against the organizations referred to in Section 4.

4. Impact funding

(1) The funding of an impact contribution to a nonprofit organization selected by the customer from the catalog forms part of the service owed by Solacio. Solacio uses a substantial part of its revenue for this purpose.

(2) DW Selection UG provides a single, unified service to the customer. Part of this service is the funding of an impact contribution to an organization selected by the customer. This funding is carried out exclusively by DW Selection UG in its own name and for its own account. The customer does not become a donor to the organization.

The customer has no claim to the actual payout of a specific amount to a specific organization.

(3) The customer's payment is consideration for the service under Section 2 and is not a donation. The customer receives no donation receipt; the payment is not tax-deductible as a donation for the customer. Tax-related statements do not constitute tax advice.

(4) The funding is processed via a specialized service provider (currently Pledgeling Technologies, Inc., USA). Solacio is entitled to replace the service provider or — if an organization ceases to be available — the beneficiary organization with an equivalent one; the character of the impact contribution remains unaffected.

(5) Solacio voluntarily publishes information about its use of funds on its transparency page. This information serves to provide transparency about Solacio's business activities and does not form part of the contract unless expressly declared otherwise.

5. Conclusion of contract, prices, payment

(1) The presentation of the services on the platform does not constitute a binding offer. By completing the order process (clicking the order button that obligates payment), the customer submits a binding offer. The contract is concluded upon payment confirmation and provision of the service; the customer receives a confirmation by email.

(2) All prices are final prices in the currency displayed during checkout (currently USD or EUR). Where required by applicable law, prices include statutory value-added tax (VAT). For electronic services supplied to consumers, VAT is determined in accordance with the applicable tax rules, including the place-of-supply rules where relevant.

(3) Payment is processed via the payment service provider Stripe using the payment methods offered during the order process. The claim to the service arises upon successful payment. If the payment service provider declines the payment or the payment fails, no contract is concluded.

6. Provision of the service

(1) The document is created immediately after receipt of payment and sent to the email address provided by the customer; provision usually takes place within a few minutes.

(2) The customer is responsible for the accuracy of the email address provided. If delivery fails for reasons not attributable to Solacio, Solacio will repeat delivery to a corrected address upon notification by the customer, to the extent the document still exists; Section 2(3) remains unaffected.

7. Right of withdrawal and its expiry

(1) In distance contracts, consumers are in principle entitled to a statutory 14-day right of withdrawal. The withdrawal notice, including the model withdrawal form, is made available to the customer during the order process and with the order confirmation.

(2) In the case of a contract for the supply of digital content not delivered on a tangible medium, the right of withdrawal expires if Solacio has begun performing the contract after the customer has expressly consented to Solacio beginning performance before the end of the withdrawal period, and has confirmed their knowledge that, by giving this consent, they lose their right of withdrawal upon the beginning of performance (Section 356(5) BGB).

(3) This consent and confirmation of knowledge is obtained during the order process via a separate, non-preselected checkbox. Without this consent, the order process for immediate provision cannot be completed; in that case, no contract for immediate provision is concluded.

8. Goodwill in case of mistaken purchases

(1) Independently of the statutory right of withdrawal, the customer may contact hello@solacio.life within 14 days of purchase if the service does not meet their expectations. Solacio decides on a refund at its reasonable discretion; there is no legal entitlement to a refund.

(2) The customer's statutory warranty rights for defects in the digital service (Sections 327 et seq. BGB) remain unaffected by this section.

9. Recurring services (subscription)

(1) Where Solacio offers a recurring service, its content per billing period is the creation and delivery of one new Certificate of Release relating to the burden category selected by the customer, including the funding of a separate Impact Contribution in accordance with Section 4 for each billing period. The recurring service refers exclusively to this category — not to the individually named burden, which is deleted pursuant to Section 2(3) and is not retained for the purposes of the recurring service. The contract is extended by one month at a time unless terminated beforehand. Termination is possible at any time with effect from the end of the current billing period.

(2) Termination is possible without logging in: via the termination function provided on the website (termination button pursuant to Section 312k BGB) or informally by email to hello@solacio.life. Receipt of the termination is confirmed without undue delay in text form.

(3) Gift orders (Section 10) are one-time purchases only; a subscription cannot be given as a gift.

10. Gift orders

(1) The customer may order the service as a gift for a third person. In doing so, the customer provides the recipient's email address and, optionally, their name; delivery is made once to this address at the selected time.

(2) The customer warrants that they are authorized to pass on the recipient's data and that the gift order does not unlawfully harass the recipient. Solacio's contracting party remains exclusively the person placing the order; the recipient acquires no contractual claims of their own against Solacio, with the exception of receiving the delivery.

(3) The recipient determines the specific burden to be released within the burden category selected by the purchaser. The specific burden entered by the recipient is not reproduced verbatim on the Certificate of Release in order to protect the recipient's privacy and maintain discretion. The recipient is informed of this before completing the process. Sections 2(3) and 3 apply accordingly.

(4) Gift access links may expire after 90 days for security reasons. Expiry of the access link does not affect the recipient's entitlement to redeem the gift. Upon request, Solacio will provide a new access link at any time. As the contribution is funded and the gift is provided upon completion of the purchase, expiry or non-use of the access link does not give rise to any claim for reimbursement or refund.

11. Availability, warranty, liability

(1) Solacio strives for high availability of the platform but does not owe uninterrupted accessibility. Maintenance work and disruptions outside Solacio's sphere of influence may lead to temporary restrictions.

(2) The statutory provisions on consumer contracts for digital products (Sections 327 et seq. BGB) apply to defects in the digital service.

(3) Solacio is liable without limitation for intent and gross negligence, and for injury to life, body, or health. In cases of simple negligence, Solacio is liable only for the breach of essential contractual obligations (cardinal obligations) whose fulfillment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely; in this case, liability is limited to the foreseeable damage typical for this type of contract. This also applies to liability for vicarious agents. Liability under the German Product Liability Act remains unaffected.

12. Use of the platform, content

(1) The content of the platform (texts, design, catalogs) is protected by copyright. The purchased document is intended exclusively for the personal use of the customer or the gift recipient.

(2) The platform must not be misused, in particular not to harass third parties via the gift function and not through automated bulk orders or the use of bots. Solacio may refuse orders where there are concrete indications of misuse.

13. Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer, mandatory consumer-protection provisions of the state in which the customer has their habitual residence remain unaffected by this choice of law.

(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Berlin.

(3) The European Online Dispute Resolution (ODR) platform has been discontinued and is no longer available. Solacio is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless mandatory law provides otherwise.

(4) In addition, the privacy policy available on solacio.life applies.

(5) Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.

(6) The language of the contract is English. Exclusively the English version of these Terms published on solacio.life is authoritative; the German version serves as the internal working basis.

Last updated: 19 July 2026